Terms and Conditions

 Updated 05/26/17

Gridwall.com is a division of KC Store Fixtures. Gridwall.com focuses on gridwall panels and associated hardware and displays. If you want to see a wider selection of store fixtures, please visit kc-store-fixtures.com. All transactions, communication and agreements with gridwall.com will be between you and KC Store Fixtures.

Methods of Payment
1. Cash, check or money order.
    Receive a 3% discount for paying by check or money order on any order over $250 before shipping. This does not apply on promotional items or already discounted items.

2. Master Card, Visa, Discover, & American Express.
    Credit card payments do not qualify for 3% discounts.

3. PayPal.
   We must calculate the freight and determine the order total in advance. We will send you a PayPal invoice to pay once that in determined. Once we receive payment, your order will ship.

4. Open Account
    We offer 30-day terms after filling out our credit application and by approval by our credit department.

Returns

Returns must be pre-authorized by our sales department. Returned product is to be in the original cartons and packaging, without damage and unused. You will be responsible for all shipping charges to return the items.

The original shipping and freight fees for returned merchandise will not be refunded. Any shipping and freight charges incurred for the return will be deducted from the credit. Any charges exceeding the value of the credit will be charged according to the method of payment used at time of order.

Authorized returns within 30 days will receive a full product credit. Authorized returns after 30 days will be subject to a restocking fee.

Custom orders and used goods are not returnable, refundable or available for credit.

Cancellations

If you need to cancel your order please contact us by phone during regular business hours. Outside of regular business hours, please contact us by email. Once an order has shipped it may not be cancelled. If your item is returnable, you may return the item subject to the return policy. If an order is cancelled or refused after it was shipped, you are responsible for any incurred shipping charges.

Shipping Policies

Shipping charges will be added to the invoice.
Shipping will be F.O.B. our Kansas City warehouse unless it is a factory direct shipment.
When orders have a factory direct shipment and a Kansas City warehouse shipment, they will be shipped and billed separately.
Please verify your shipping information carefully. We will need to charge for a change in address, service, or residence/commercial status if made after your order has shipped

Fed Ex Shipments

All shipments will be shipped Fed Ex unless the weight or dimensions of the shipment require it to ship by common carrier or it is determined that shipping via common carrier is the most economical. Shipping charges calculated online during checkout are an estimate only. Actual charges will be added to the invoice. Damaged deliveries must be reported to customer service immediately.

LTL / Common Carrier Shipments

Unless other arrangements have been made all common carrier shipments will be prepaid and added to your invoice.

Be aware that inside delivery, lift gate service, driver assist unloading, call for appointment and other services incur addtional fees and require advance notice before time of delivery. If those services are needed, they can be quoted.

A limited access delivery is a shipment that is delivered to a residence, church, school, construction site, or military base and is an additional charge.

If a delivery appointment must be made, there may be an extra charge. An appointment enables you to have people ready at the delivery time to help unload the truck. It will generally add at least one additional day to the standard transit time. Transit times are based on the carrier's average transit time of all shipments to your area. If you must have your shipment on a particular day and/or time, you must request a guaranteed delivery along with the required date and time. We will give you a specific quote for guaranteed services. The guarantee is for the additional guarantee charges. If the shipment does not arrive on the guaranteed day and/or time, you are refunded the guaranteed portion of the freight charges. Without a guarantee, the freight likely arrive in the average number of days that is standard for that freight carrier. Since the projected number of days for delivery is an average, it could take longer or be delivered sooner. You will not be eligible for a refund of any freight charges in that case.

You are obligated to inspect and count the items within a reasonable time before the driver leaves. If damage or a shortage is discovered, you must note the delivery receipt "damaged" or "short" with the details of what is damaged or short if you receive the shipment. The driver must also sign the delivery receipt. Damaged and/or missing goods must be noted at the time of delivery and witnessed in writing by the delivery driver or it is considered concealed damage or loss after delivery.If you have received freight that is short or damaged you must call the freight company for a possible inspection and to file a claim with them. If you have refused all or part of a shipment, we will file a claim on the refused portion.  In either case please call us to help with the process and to enable a quick replacement of the damaged or lost items.

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